In security, the “human factor” is the bit we can’t account for. Your technology could have every fail-safe, every safety feature and yet a lack of employee education could instantly compromise all of that.
So just how much of a threat are your employees? Well, when IBM carried out the 2016 Cyber Security Intelligence Index, it found 60% of all attacks were carried out by insiders. It’s not just ineptitude or human error either. Cyber crime is a huge growth area and cyber criminals aren’t just lingering in a locked room on the dark web – they could be suited and booted and sitting right there in your office.
There are so many types of cyber crimes that threaten businesses. From an activist who deliberately leaks data, to a disgruntled employee who sells a story to the press – you also need to be aware of malicious employees working with hackers or fraudsters too, supplying passwords, sensitive data or releasing malware into your system. The human factor in all of this is unpredictable, after all.
So how can you turn your biggest threat into your biggest opportunity?
By putting security training at the heart of business development among your employees, and effectively training them to fight against an attack. It's no easy feat but put yourself in your employees’ shoes: isn’t it much nicer to be invested in, trusted and involved in the security of your organisation?
My advice, don’t perceive employees as a threat – educate them about how they can become a “shield” against cyber crime. If you’re unsure where to start here are three easy ways to get started:
- Start the process from the top down: The lines of communication need to be as strong between the security department and the management board as they are between IT and employees. Make briefings a diarised appointment and ensure management are fully briefed on the risks facing your organisation , the potential implications, and how employees can help be part of the solution. Leading by example cannot be underestimated, so people will be inspired to take security seriously if they see the management board doing so too.
- Encrypt everything: Use two factor authentication as standard, and put users into security groups according to their ability and expertise. A one size approach doesn’t fit all in training terms so it’s important those with a better understanding aren’t talked down to, and those with more to learn are given the tools they need to understand why taking an active role in cyber security is so important.
- Talk in terms of “shield” not “threat”: Be positive right from the start and don’t talk down to employees - you should have faith in them, and encourage them to take an interested in shielding the business from threats. Yes, the risks are real, but inspiring staff is much more successful than demeaning them. You can incentivise through rewards and create ambassadors to promote your goals for you – stakeholder management is a great technique to use.
Teaching your employees to be more cyber aware is a skill for life, so make the training relatable to them and their everyday lives. If people believe learning something new is good not only for you, as their employer, but for them, and their families, you’ll get a serious level of buy in and find your employees can quite easily become your biggest asset.
Jane Frankland is a cyber security expert and Managing Director of Cyber Security Capital, which helps cyber security professionals to develop their careers or build their businesses. She is passionate about helping to increase the numbers of women in cyber security and has authored a book - In Security: How a failure to attract and retain women in cyber security is making us all less safe.