Customer Experience

Authored by: Mathieu Milot, Industry Principal for Retail at Dropbox A recent Quantum Workplace report found that nearly 35% of retail employees feel disengaged with their work. This is a significant problem since the majority of employees in retail engage directly with customers. This disengagement is fuelled by poor communication between retail stores and Head […]

This October, the UK Retail industry endured its 11th straight month of footfall decline: high street footfall decreased by 2.3% and shopping centre footfall fell 3.3%. To succeed in the battle of the high street, retailers are trying to engage customers in new ways, and provide new experiences in-store. To find out how, we spoke […]