Retail — 4 December 2019
How legacy retailers can meet consumer expectations
Author: Natalie Berg, Founder of NBK Retail All retailers like to think of themselves as customer-centric. The problem is that customer-centricity is no longer good enough, you need to be customer-obsessed. Retailers need to follow the customer and genuinely put them at the heart of their strategy. Be aware of your rivals but infatuated with […]